Returns & Exchanges

At CandyStore, we want your sweet treats to arrive in perfect condition. Due to the perishable nature of our products, we offer returns or replacements on items that are damaged or incorrect upon arrival.

Return Process

• 1.
  Check Your Order

  Inspect your candy delivery immediately upon arrival to ensure everything is correct and undamaged.

• 2.
  Contact Support

  Email our team within 48 hours of delivery with your order number and photos of any damaged goods.

• 3.
  Receive Authorization

  Our team will review your request and provide a return authorization code or confirm your replacement shipment.

• 4.
  Refund Processing

  Once approved, we will issue a refund to your original payment method or ship out your fresh sweets within 3-5 business days.