Frequently Asked Questions
Everything you need to know about your sweet delivery.
How do you ensure my candy doesn't melt during shipping?
During warmer months, we use insulated packaging and cold packs for heat-sensitive items like chocolate and gummies to ensure they arrive in perfect condition.
What is your return policy for food items?
Due to food safety regulations, we cannot accept returns on opened candy. However, if your order arrives damaged or incorrect, please contact us within 48 hours for a replacement or refund.
Do you offer sugar-free or gluten-free options?
Yes! We have dedicated sections for sugar-free, gluten-free, and vegan treats. Please check the 'Dietary Needs' filter on our shop page to browse these collections.
How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location within the country.
Can I place a bulk order for an event or party?
Absolutely! We offer bulk discounts for weddings, corporate events, and parties. Please visit our 'Bulk Candy' page or contact our support team for a custom quote.
Where can I find ingredient and allergen information?
Full ingredient lists and allergen warnings are located on each individual product page under the 'Ingredients' tab to help you shop safely.